Return Policy

RETURNS

We hope you love your purchase, but if for some reason it doesn't work for you please refer to our policy below regarding returns!

CANCELLATION

-Once orders are placed they cannot be cancelled.

DAMAGES

-Any damaged items must be reported within 2 days of receiving.

RETURNS

-Returns are eligible for ONLINE STORE CREDIT ONLY within 7 days of delivery date including holidays and weekends. (Delivery date is counted as day 1)

-Returns past the 7 day mark will not be accepted and will be sent back at the customers expense.

-Original shipping charges are non-refundable.

-Please include your packing slip in your return to assure we can look up your order.

-Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.

-Items purchased online cannot be returned to the store location unless you are local. If you choose to return in store, we will be glad to accept your return with a valid receipt and issue an online store credit via email once the return is processed with our online department. (This could take up to 3-5 business days)


STORE CREDIT

-Store credits will be issued via email as a gift card only.

FINAL SALE

-PLEASE NOTE: All items on sale for any reason are considered FINAL SALE. These items will not be accepted for return: Sale items. Accessories, shoes, belts, swim, candles, Jewelry, sunglasses, bath products, and undergarments (including bralettes). Gift-cards.

EXCHANGES

-Due to the high-volume of orders we receive, we do not accept exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing a new order for the item/size you would like and sending the previous item back for store credit.

REFUSED/ UNDELIVERED ORDERS

-If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
-Undelivered orders due to error on your part will require re-shipment and will be charged to you.

 

FREQUENTLY ASKED QUESTIONS

What can be returned? Items that are unworn and unwashed. Items free of perfume, dog hair, deodorant, cigarette smoke, and makeup.

What cannot be returned? Items that have been worn. Items that smell of perfume, dog, or cigarette smoke. Items that are covered in dog hair, deodorant, or makeup stains. Sale items. Accessories, jewelry, shoes, belts, sunglasses, bath products, and undergarments (including bralettes). Gift-cards. (These items are considered FINAL SALE)

 

Thank you for shopping Anchor & Arrow !  Please let us know your questions or concerns. You can call us at (706-455-1584), Monday-Friday 11AM-6PM EST or via Email sales@shopanchorarrow.com